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FAQ
FAQ
1. How can I recover my forgotten password?
After selecting "Forgot your password?", enter the e-mail you used on your registration and click "Reset Password". In this e-mail we will send you a link which will take you to your password reset page where you set the new password you want to use and click "Reset Password"
2. How can I contact you?
By phone at 210-81.04.780 or via e-mail: info@rouge.gr
3. Can I change or return a product?
You have the right to return all or part of the order.
4. Can I change or cancel my order?
Yes, you can change or cancel your order by calling 210-81.04.780 or via e-mail: info@rouge.gr
5. How can I receive my order?
You can pick up your order by selecting "Shipping" or "Pick up from the store".
6. How long does it take to deliver the order and how much does it cost?
Delivery time and cost depend on your location and the weight of your products.
7. How can I find out about the status of my order?
By calling 210-81.04.780 or via e-mail: info@rouge.gr
8. Can I pick up my online order from the physical store?
Yes, you can pick up your order from the physical store. To pick up your order from the physical store, in the Shipping Methods field you must select “Pick up from the store” and then proceed with the payment by choosing Payment method either debit / credit card or Bank deposit or payment at the store.
9. How can I unsubscribe from the newsletter?
You can unsubscribe from our newsletter by selecting the corresponding link at the bottom of the newsletter page. If you are a registered user you can also log in to "My Account", select "Newsletter Subscriptions" on the left, deselect the "Subscribe to Newsletter" icon and click Save.
SHIPMENT & RETURN
PHONE ORDERS
+30 210.81.04.780
RETURNS
accepted up to 30 days
TRANSACTIONS
100% Safe
